One of the aspects analysed most by customers during the process of buying a property is trust in the brand. At TM Real Estate Group, we offer the professional guarantee of a company with 50 years of business experience. Numerous awards and recognitions endorse our experience and prestige in the domestic and international property market. The satisfaction of our customers, higher than 90%*, is a reflection of our daily efforts to build the dreams of many families..
* satisfaction survey carried out to clients after delivery during the 1st half of 2018 (sample: 249 participants)
You will have a communication service available to you which can be contacted at any time in person, by telephone or by e-mail, as well as your own private area on the website. Our relationship with the customer is based on trust, which is why we strive to offer you the best service in your own language. Our sales team currently communicates in 17 languages. At our offices, we are available to assist you from Monday to Sunday (holidays included), 365 days a year. We want the property buying process to be an unforgettable experience for you, so to do this we offer a wide range of services and facilities.
Enjoy the convenience of reserving your home with a single click. You can do this very easily and with immediate confirmation, without needing to come to our offices.
You only have to go to the development you have chosen, make your selection from the list of properties available and, through the “Reserve” tab, follow the steps indicated by the system. In a few minutes, and with a single payment of €1,000, you will have made your reservation.
If you live outside Spain and want a more customised service, we take care of organising your trip and accompanying you. Our team of advisers will choose the best property options given your needs, helping you to find the property of your dreams.
Once you have registered on the private customer website, you will have access to all of the information regarding your TM home. You can consult the sale and purchase agreement and payments made, keep track of any alteration work requested or learn more about the establishments where you can obtain discounts using your Club TM card, among other advantages. If you are already a customer, enter your private area.
TM Real Estate Group is committed to supporting you in all aspects of the home-buying process. So much so, in addition to having a real estate advisor, who will help and inform you throughout the process of buying your home, we are now putting in place a multidisciplinary team of experts to help you obtain any financing you may need.
For us it is very important for the customer to have the opportunity to participate in designing their future home, choosing the combination of materials and colours that reflects their taste and personality. Therefore, we offer you the possibility to choose between different customisation options. You can choose anything from the style of flooring to the colour of the walls in your home. You can also choose between different furniture and equipment packages so that everything is ready from day one. Further still, you can custom design your home with our alterations department, where our team of architects and designers will carefully listen to your needs and advise you, providing the best solutions in each case.
TM Real Estate Group absolutely guarantees that it will meet the agreed delivery deadlines and finishes, carrying out exhaustive quality controls. Our in-depth knowledge of the needs and concerns of our customers has helped us understand how important it is to customers for their new home to be completed within the deadlines established by the developer. For that reason, during the 50 years of our history, one of the qualities that has most characterised our company is our strict compliance with delivery deadlines and exhaustive quality controls in each stage of executing the building work.
After you have bought your home from TM, we continue to help you through the Customer Service (CS) team who are there to assist and guide you if you have any queries and will help you to manage your property’s warranty coverage. We want to ensure that we are always there to help, so the after-sales department is available from Monday to Sunday from 10am to 7pm. You can contact us via e-mail at firstname.lastname@example.org, call us on 902.15.15.34 or visit our customer service offices. You can also manage everything directly from your Private Area, such as registering any possible incidents and checking the execution status and date.
Because we want to offer a comprehensive answer to your needs, including after we have handed over the keys, our customer service offices can provide you a wide range of services in collaboration with Mar Holidays, a company that is part of our group and specialises in holiday rentals and property-related services.
Mar Holidays offers you a sea of possibilities! Have you ever considered earning extra income by renting out your home? We offer to manage rentals during the months when you are not there to enjoy your property, to make your investment even more profitable. With us you can also manage holiday bookings for your friends and family, including in your own residential complex. Remember that as a TM customer you enjoy special conditions. It’s easy, head to www.marholidays.es and make your reservation.
If you have just bought a TM property, take advantage of our key holding service for one year and you can enjoy faster management of your incidents.
Our cleaning service will ensure that your home is in perfect condition the minute you arrive for your holiday. We want you to only worry about relaxing!
We will take care of your home when you are not there. Our team will be responsible for making regular checks to ensure that it is always in perfect condition.
Make sure your plants look just as beautiful as they did the first day they were planted with our professional gardening service. And, if you have a pool, we take care of its maintenance throughout the entire year.
Being a TM customer means forming part of an exclusive club that gives you direct access to many advantages. Enjoy TM parties, take advantage of shopping discounts, take part in prize draws and competitions and make the most of your free time with our leisure and excursion ideas, created and designed exclusively for our customers.
Whoever has a friend has a treasure, and if you recommend us to a friend or relative and they eventually buy from us, we will send you a cheque for €1,000 and give your friend a discount of the same amount. Make your recommendations in the customer area.
You will receive invitations to different parties and events that are exclusively for TM customers. You and your family can also take advantage of different promotional programmes and prize draws. Sharing fun and relaxing moments with our customers makes us happy. Would you like to join us?
We want you to tell us about your experiences in your TM home. Send us a photo with your comments and you will be entered into our regular prize draws. Head to www.clientestm.com and tell us about your experience.
We have reached numerous agreements with suppliers located around your development so that you can enjoy exclusive discounts and gifts. Check out the list of partner establishments on the private customer website.
“TM en Acción” is the corporate publication of TM Real Estate Group. It has a circulation of 10,000 copies and is distributed among all the customers, collaborators and friends of TM. In it we present our upcoming projects, publish current news, offer sections on how to spend your free time and the latest Club TM promotions.
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