TM Real Estate Group
Customer Service
Customer Service
At TM we stay close to you. That’s why when you buy a house, our Customer Attention Service stays by your side. Listening to you, answering your needs, making your life that much more comfortable.
Customer Service
More than 91% of our clients consider that the quality of finish of our properties are delivered in a satisfactory state. Despite this, if you wish to inform us of any problem or query you might have following the hand over of your property, please feel free to contact our Customer Services department, or SAC (Servicio de Atención al Cliente).
Whenever you need to you can always contact our After-Sales Service, SAC, using any of the following means:
-By Telepone. Call +34 902 15 15 34 and speak to one of our specialists. The office hours for personalised attention are:
Monday to Friday: 10.00 am – 6.00 pm
Saturdays: 10.00 am - 2 pm
-Send us your comments using the “Incidents” tab in your private area (SAC>Snagging List), or by sending an e-mail to sac@tmgrupoinmobiliario.com. One of our After-Sales specialists will receive your enquiry and let you know the steps you will need to take to resolve the problem.
-You can also send us a fax. Download the Request Form from the “Incidents” tab (SAC>Snagging List) and send it to +34 902 15 15 34, following the instructions given.